At some point in your career, you will find yourself dealing with difficult people. These could be an internal person or an external customer to your business. Whether it’s your manager, a team member, or patient, difficult people can be tricky, challenging and exhausting!
We invite you and your team to come and join us for an engaging 2-hour session and learn about:
• Strategies to handle difficult people.
• Our basic responses with difficult people.
• Controlling our responses.
• 7 steps to prepare yourself for dealing with difficult people.
• 5 styles to manage conflict.
• 4 steps to smoothly disagree.
Presented by Brendan Hocking, Director and Principal, Building Better People.
When: Wednesday 1 September 2021
Time: 6.30pm - 8.30pm. Arrival available from 6pm
Cost to attend for Members and their staff:
1 ticket @ $30
2 tickets @ $50
3 tickets @ $70
4 tickets @ $80
5 tickets @ $90
6 tickets @ $100
Non-member cost - $80pp
Queries please contact Sally at [email protected] or call 8272 8111.
If you are feeling unwell on the day please do not attend.
ADASA cancellation policy: Registrations for ADASA paid events can be cancelled 7 days prior the event. The registration fee will remain as a credit which can be used to attend another ADASA event.
Requests for refunds must be made in writing to the Events Coordinator at [email protected]
No refunds will be issued for cancellations less than 7 working days prior to the event.