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Dealing with Difficult People - Wednesday, 1 September 2021

SOLD OUT Would you like to learn ways to better manage difficult people?

At some point in your career, you will find yourself dealing with difficult people. These could be an internal person or an external customer to your business. Whether it’s your manager, a team member, or patient, difficult people can be tricky, challenging and exhausting! 

We invite you and your team to come and join us for an engaging 2-hour session and learn about:

•  Strategies to handle difficult people.
•  Our basic responses with difficult people.
•  Controlling our responses.
•  7 steps to prepare yourself for dealing with difficult people.
•  5 styles to manage conflict.
•  4 steps to smoothly disagree.

Presented by Brendan Hocking, Director and Principal, Building Better People.

When: Wednesday 1 September 2021
Time: 6.30pm - 8.30pm. Arrival available from 6pm

Cost to attend for Members and their staff:
1 ticket @ $30
2 tickets @ $50
3 tickets @ $70
4 tickets @ $80
5 tickets @ $90
6 tickets @ $100

Non-member cost - $80pp

Queries please contact Sally at [email protected] or call 8272 8111. 
If you are feeling unwell on the day please do not attend.



ADASA cancellation policy: Registrations for ADASA paid events can be cancelled 7 days prior the event. The registration fee will remain as a credit which can be used to attend another ADASA event.
Requests for refunds must be made in writing to the Events Coordinator at  [email protected] 
No refunds will be issued for cancellations less than 7 working days prior to the event.

1/09/2021 6:30 PM - 8:30 PM
Cen. Australia Standard Time
ADASA, The Alexander Room Unit 2, 62 King William Road Goodwood, SA 5034 AUSTRALIA